How COVID-19 Has Impacted the Process Serving Industry

COVID-19 has been a shock to the entire nation. Who would have thought that this would have happened to us as a nation, or even globally?! Every industry has felt the effects of the global pandemic, including the government, production plants, restaurants, and even our judicial system.  The virus had caused states to close all businesses deemed non-essential and for a time, it felt like our lives had come to a halt.  There were very few options left for many – work from home or not at all.  Though this was a luxury that many did not even have.

All the courthouses closed down and left process serving companies, and others in the legal industry, scrambling to figure out ways to conduct operations safely while simultaneously conducting day-to-day operations and serving court documents. How could a company that has to interact with people on a daily basis in order to serve documents, be both efficient and safe?  As a small business owner, this was a very real dilemma EGA Process Serving’s founder had to consider.  With a military background, Robert was able to draw on that military experience and implement proper safety precautions for both clients and process servers.

As a result of COVID-19, EGA Process Serving has adopted some new standards to ensure the health, well-being and safety of our employees and our clients.  The new standards that EGA has implemented will continue long after vaccinations for this deadly virus become widely available.

EGA Adopts New Standards

Please take note of the following changes:

1) In regard to sending documents, we ask our clients to please try and scan or fax a PDF copy of all the documents.  If this is not possible, please call us and we will come to your car and pick up the papers.

2)  We will give all our process servers masks, gloves, hand sanitizer, and extra pens.

Gloves are given but are not required to wear while serving court documents.  Gloves are great when entering in apartment buildings when you must open a door, handrails, or if our process servers enter into an elevator and must press buttons.

3)  We will now send invoice notices and time-stamped copies by e-mail, unless otherwise requested.  You may have noticed a new e-mail that says, “Due to COVID-19 and helping stop the spread EGA will no longer be mailing out the time stamp copies nor the invoices unless otherwise requested.”  We thank you for your understanding” This new procedure is an effort to eliminate unnecessary touching of documents through the postal service.  If this new procedure is not to your satisfaction, we are more than happy to make other suitable accommodations.

4) We have started using disposable pens.  If a client needs or wants a signature, we ask the defendant to sign the paperwork and we will leave the pen with that person.

5) We have started making hand sanitizer available to utilize after every encounter a process server has with a defendant.  We ask our process servers to sanitize frequently as well as sanitize the steering wheel after each serve.

“I believe we can all get through this very challenging time if we all stick together and help each other out.” – Robert Pineda, Founder, EGA Process Serving

Baltimore Process Servers

EGA Process Serving remains open and committed to serving your court documents in a timely and safe manner.  Our Baltimore process servers are adhering to all state and local regulations and are fully equipped with proper protective equipment to ensure their health, well-being and safety, as well as that of our clients and those we are serving.  For a process serving company in the DMV that you can rely on, give us a call today at: 301-793-4336 or by sending us a secure message via our website.  We proudly serve all of Maryland, Washington, D.C. and Northern Virginia areas.